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Connection issues with the www.ozisuzu.com.au web server
DannyG:
Obviously I have no idea what I am looking at with these tests, do they conclusively show that the issue is at our hosts end?
If I show them these tracerts will they be able to see what the problem is?
Thanks very much for taking the time to help with this gents.
Richard Puller:
Happy to help wherever possible Danny. I won't answer your question as I only know enough IT stuff to be dangerous. I'll leave it to the experts. ;D
DannyG:
Ok So I just spent a considerable amount of time on the phone with godaddy tech support and they had several people look at these traceroutes (they had to escalate it through the various experts in each field!)
They tell me that it is a ISP issue.
They said all the servers between starting the test until it actually gets to godaddy is an ISP issue, none of that controlled by godaddy.
He said looking at the results, the issue is starting right out of the gate and escalates from there.
Again, I am no expert here, I can only say what they told me.
Can any of the people who know a bit about this sort thing confirm or deny that this information is correct??
Richard Puller:
Danny, In my experience a service provider will always blame someone upstream/downstream from them first up, regardless of the product.
I'm not an IT expert but I question why users on some ISP's are working OK and others aren't.
Is it an accumulation of delays starting from the connection to the ISP and being compunded all along the chain causing a timeout? From what I could understand from the tracert's, different ISP's use significantly different routes, hence different delays, but could it be they all may be close to the verge of timing out ?
I understand your position not being able to argue at a technical level. Hopefully someone can give you some more detail /information to put to Godaddy.
yvesjv:
Guys,
You can run the test too.
Having someone at the server end to help diagnose is very helpful.
https://help.serversaustralia.com.au/s/article/How-To-Use-WinMTR-to-submit-network-diagnostics-Windows
https://sourceforge.net/projects/winmtr/
Just make sure that you have an antivirus to scan anything you download from the net.
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