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Author Topic: Connection issues with the www.ozisuzu.com.au web server  (Read 1572 times)

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Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #30 on: Mar 22, 2020, 08:38:49 AM »
Mewgaf and all,

Been trying to post but timeouts everytime...

I work in the IT Department but for the webservers, we have dedicated guys for that.
As the others mentioned, could be Tel$tra routing or similar... wouldn't be the first time  :laughing7:

Could you guys use your computers and try this command in the cli.
When pasted back in this thread, we could compare.

For Mac and *Nix users:
traceroute www.ozisuzu.com.au

For Windows users:
1. In the start menu, open the "cmd" tool.
2. In the black rectangle at the prompt, type:
tracert www.ozisuzu.com.au
 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #31 on: Mar 22, 2020, 08:49:26 AM »
It appeared to be continuing with the dots at the bottom but this is what mine said.

traceroute www.ozisuzu.com.au
traceroute to ozisuzu.com.au (166.62.6.79), 64 hops max, 52 byte packets
 1  mymodem (192.168.0.1)  1.348 ms  0.934 ms  0.777 ms
 2  gateway.tb01.hobart.asp.telstra.net (58.162.26.185)  28.181 ms  26.767 ms  31.664 ms
 3  144.130.220.209 (144.130.220.209)  30.974 ms  22.051 ms  47.246 ms
 4  bundle-ether5.dav-core1.hobart.telstra.net (203.50.11.169)  29.927 ms  32.071 ms  19.744 ms
 5  bundle-ether6.win-core10.melbourne.telstra.net (203.50.6.140)  41.790 ms  42.846 ms  48.961 ms
 6  bundle-ether2.fli-core10.adelaide.telstra.net (203.50.6.228)  48.932 ms  60.795 ms  50.308 ms
 7  bundle-ether3.wel-core10.perth.telstra.net (203.50.6.233)  89.458 ms  87.910 ms  90.041 ms
 8  203.50.9.6 (203.50.9.6)  77.946 ms  72.736 ms  83.210 ms
 9  i-25154.sgcn-core01.telstraglobal.net (202.84.141.237)  118.780 ms  128.485 ms  124.790 ms
10  i-91.istt04.telstraglobal.net (202.84.224.197)  134.391 ms  134.622 ms  132.765 ms
11  ix-ae-23-0.tcore1.svq-singapore.as6453.net (180.87.96.129)  154.299 ms  176.568 ms  157.949 ms
12  120.29.215.18 (120.29.215.18)  168.691 ms  172.156 ms  160.483 ms
13  148.72.204.1 (148.72.204.1)  157.927 ms  160.303 ms  168.956 ms
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
31  * * *
32  * * *
33  * * *
34  * * *
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline Richard Puller

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #32 on: Mar 22, 2020, 10:02:16 AM »
Nothing has changed for me. I use W10 and Chrome. I cleared the cache the other day and it made no difference.    I am also seeing the same results using an Android tablet connected to my wifi.
Interesting I'm not seeing any problem using an android phone on Telstra 4G.

Here's the results of a trace route. I did a few and all were similar.

Take 2
I disconnected the PC from my AussieBroadband HFC NBN connection and USB tethered it to my Telstra 4g phone.     Guess what?     100% connections. Delay is a couple of hundred mSec's but reliable

Here's a trace route for that connection

 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #33 on: Mar 22, 2020, 11:00:14 AM »
Richard, Danny and all,

In the same boat as Richard and the phone is also with Telstra 4G.
Using my android as a hotspot and guess what, no time outs at all.  :toothy9:

My last hop when using the fibre modem is exactly the same at 142.72.204.7
We need a couple more tracert outputs from those that have reported being affected.

The traceroute from when I'm connected to the phone and no timeouts...the last hop is 148.72.204.1.
bash-4.3$ traceroute www.ozisuzu.com.au
traceroute to www.ozisuzu.com.au (166.62.6.79), 30 hops max, 60 byte packets
 1  192.168.43.1 (192.168.43.1)  4.038 ms  4.010 ms  3.986 ms
 2  * * *
 3  10.5.199.8 (10.5.199.8)  104.336 ms 10.5.198.8 (10.5.198.8)  104.602 ms 10.5.199.8 (10.5.199.8)  104.592 ms
 4  Bundle-Ether13.fli-edge901.adelaide.telstra.net (165.228.53.249)  106.591 ms  125.358 ms  149.651 ms
 5  bundle-ether8.fli-core1.adelaide.telstra.net (203.50.11.154)  167.629 ms  167.868 ms  167.859 ms
 6  bundle-ether3.wel-core10.perth.telstra.net (203.50.6.233)  209.512 ms  123.630 ms  123.504 ms
 7  203.50.9.6 (203.50.9.6)  122.171 ms  122.285 ms  122.280 ms
 8  i-25154.sgcn-core01.telstraglobal.net (202.84.141.237)  168.680 ms  169.106 ms  168.742 ms
 9  i-91.istt04.telstraglobal.net (202.84.224.197)  188.127 ms  188.294 ms  188.282 ms
10  ix-ae-23-0.tcore1.svq-singapore.as6453.net (180.87.96.129)  215.486 ms  198.942 ms  195.908 ms
11  120.29.215.18 (120.29.215.18)  206.064 ms  215.680 ms  217.530 ms
12  148.72.204.1 (148.72.204.1)  218.031 ms  202.829 ms  274.806 ms
13  * * *
14  * * *
15  * * *
16  * * *
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  * * *
29  * * *
30  * * *
bash-4.3$


 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #34 on: Mar 22, 2020, 11:12:36 AM »
Mark,

I think you could be onto something here.
When I select "Show unread posts since last visit" I have two different outcomes depending on how I'm connected to the web.

1. If connected via the Tel$tra 4 G, I see nothing has been unread. Meaning There isn't a list of unseen topics.
2. If connected via fibre, I now see a list of topics that are unread, (that's if the page hasn't timed out...)

Could you please posts your tracert output?
Thanks.
 

Offline newdmax41

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #35 on: Mar 22, 2020, 11:49:37 AM »
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation.  All rights reserved.

C:\Users/tracert www.ozisuzu.com.au

Tracing route to ozisuzu.com.au [166.62.6.79]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192-168-1-1.tpgi.com.au [192.168.1.1]
  2     5 ms     4 ms     5 ms  10-20-25-127.tpgi.com.au [10.20.25.127]
  3     5 ms     5 ms     4 ms  bri-pow-que-crt3-be-100.tpg.com.au [60.240.241.1
]
  4    17 ms    23 ms    23 ms  syd-apt-ros-crt1-be-50.tpg.com.au [203.219.107.7
4]
  5    16 ms    23 ms    23 ms  syd-apt-ros-int1-hu0-3-0-2.tpgi.com.au [203.29.1
34.3]
  6   170 ms   171 ms   173 ms  100ge13-1.core1.sjc1.he.net [216.218.139.233]
  7   171 ms   171 ms   171 ms  100ge1-1.core1.sjc2.he.net [184.105.65.114]
  8   278 ms   278 ms   278 ms  100ge8-1.core1.tyo1.he.net [184.104.194.38]
  9   345 ms   358 ms   344 ms  100ge11-1.core1.sin1.he.net [184.105.64.253]
 10   359 ms   358 ms   358 ms  26496.sgw.equinix.com [27.111.228.105]
 11   340 ms   339 ms   339 ms  148.72.204.1
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14   339 ms   339 ms   339 ms  ip-166-62-6-79.ip.secureserver.net [166.62.6.79]


Trace complete.

 
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Offline RobbittyBob

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #36 on: Mar 22, 2020, 12:28:53 PM »
Maybe time to look at local hosting
 

Offline Chris1988

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #37 on: Mar 22, 2020, 01:55:52 PM »
Danny, Looking at all the tracert's from users and looking at my own, I suspect it may actually be hosted in Singapore instead of in the US, which I imagine for the most part would be remarkably better due to their geographical location with us.
Looking at the hops, us in the eastern states seem to be hopping over to Perth and out one of the cables their to Singapore instead of out of the Sydney based cables to the US.
I connected to my works VPN in the US, and from their the tracert jumped around the US a bit before going out to Singapore as well.

Ill get in touch with them and see if there is something that can be done. It may be time that we have out grown our current arrangement and we need to move onto a better arrangement.
It may also be because there are so many people working at home or something along those lines, as we are on a US based server.
 

Offline verden

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #38 on: Mar 22, 2020, 04:42:07 PM »
verden@mx:~
$ traceroute www.ozisuzu.com.au
traceroute to www.ozisuzu.com.au (166.62.6.79), 30 hops max, 60 byte packets
 1  homerouter.cpe (192.168.8.1)  1.022 ms  3.664 ms  4.310 ms
 2  * * *
 3  10.194.35.81 (10.194.35.81)  54.377 ms 10.194.35.17 (10.194.35.17)  55.848 ms  55.867 ms
 4  10.194.126.2 (10.194.126.2)  52.401 ms  52.907 ms  54.275 ms
 5  10.194.126.13 (10.194.126.13)  55.804 ms 10.194.126.9 (10.194.126.9)  55.794 ms  57.903 ms
 6  10.194.126.194 (10.194.126.194)  54.250 ms 10.194.126.202 (10.194.126.202)  47.865 ms  47.753 ms
 7  210.49.50.77 (210.49.50.77)  50.561 ms  19.803 ms 210.49.50.69 (210.49.50.69)  30.221 ms
 8  * * *
 9  * * *
10  * * *
11  bla1-hu0-5-0.ig.optusnet.com.au (211.29.126.226)  51.034 ms * *
12  * 203.208.190.109 (203.208.190.109)  166.043 ms  158.818 ms
13  203.208.131.225 (203.208.131.225)  157.960 ms  165.128 ms bla1-hu0-4-0.ig.optusnet.com.au (211.29.126.222)  47.524 ms
14  203.208.151.94 (203.208.151.94)  164.525 ms 203.208.190.109 (203.208.190.109)  178.640 ms  184.944 ms
15  ae-12.a01.newthk03.hk.bb.gin.ntt.net (129.250.66.153)  183.537 ms  184.114 ms 203.208.151.94 (203.208.151.94)  179.032 ms
16  ae-7.r02.tkokhk01.hk.bb.gin.ntt.net (129.250.6.124)  202.423 ms ae-12.a01.newthk03.hk.bb.gin.ntt.net (129.250.66.153)  184.872 ms ae-7.r02.tkokhk01.hk.bb.gin.ntt.net (129.250.6.124)  206.369 ms
17  ae-6.r20.sngpsi07.sg.bb.gin.ntt.net (129.250.7.66)  209.185 ms  211.163 ms  212.361 ms
18  ae-11.r24.tkokhk01.hk.bb.gin.ntt.net (129.250.6.99)  184.737 ms ae-1.r01.sngpsi07.sg.bb.gin.ntt.net (129.250.3.100)  207.220 ms  203.269 ms
19  ae-1.r00.sngpsi07.sg.bb.gin.ntt.net (129.250.3.82)  206.052 ms * *
20  xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158)  287.404 ms  287.872 ms ae-11.r24.tkokhk01.hk.bb.gin.ntt.net (129.250.6.99)  181.443 ms
21  xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158)  290.256 ms 148.72.204.7 (148.72.204.7)  293.327 ms xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158)  288.178 ms
22  * ae-1.r01.sngpsi07.sg.bb.gin.ntt.net (129.250.3.100)  206.288 ms e3.1.cr02.iad01.mtsvc.net (70.32.64.110)  355.230 ms
23  148.72.204.7 (148.72.204.7)  296.183 ms *  295.133 ms
24  xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158)  277.147 ms  282.534 ms *
25  148.72.32.18 (148.72.32.18)  366.659 ms mttransit-cr02.iad01.mtsvc.net (70.32.64.109)  375.557 ms 148.72.204.7 (148.72.204.7)  297.383 ms
26  148.72.32.17 (148.72.32.17)  372.513 ms ae0.ibrsa0106-01.lax1.bb.godaddy.com (148.72.34.4)  399.696 ms e3.1.cr02.iad01.mtsvc.net (70.32.64.110)  367.547 ms
27  mttransit-cr02.iad01.mtsvc.net (70.32.64.109)  374.409 ms ae0.ibrsa0106-01.lax1.bb.godaddy.com (148.72.34.4)  349.221 ms *
28  ae0.ibrsa0106-01.lax1.bb.godaddy.com (148.72.34.4)  352.160 ms ip-97-74-252-185.ip.secureserver.net (97.74.252.185)  534.123 ms  530.105 ms
29  * ip-97-74-252-185.ip.secureserver.net (97.74.252.185)  518.608 ms 148.72.204.1 (148.72.204.1)  509.728 ms
30  * * 148.72.204.1 (148.72.204.1)  523.473 ms
 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #39 on: Mar 23, 2020, 07:16:51 AM »
Danny,

Ran some tests of a different kind via the fibre modem and the results are strange once the packets hit Singapour...

Plain traceroute with an administrative deny at the end:
6  ce-0-12-0-2.r00.sngpsi07.sg.bb.gin.ntt.net (116.51.30.90)  112.317 ms  110.293 ms  111.581 ms
 7  ae-0.a01.sngpsi07.sg.bb.gin.ntt.net (129.250.2.122)  109.667 ms  109.974 ms  114.705 ms
 8  xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158)  247.459 ms  247.715 ms  247.865 ms
 9  148.72.204.7 (148.72.204.7)  257.380 ms  257.291 ms  258.191 ms
10  e3.1.cr02.iad01.mtsvc.net (70.32.64.110)  305.556 ms  302.879 ms  303.232 ms
11  mttransit-cr02.iad01.mtsvc.net (70.32.64.109)  307.379 ms  307.386 ms *
12  * 148.72.32.18 (148.72.32.18)  315.641 ms  311.975 ms
13  148.72.32.17 (148.72.32.17)  339.398 ms  339.968 ms  339.392 ms
14  ae0.ibrsa0106-01.lax1.bb.godaddy.com (148.72.34.4)  314.750 ms  308.432 ms  308.161 ms
15  * ip-97-74-252-185.ip.secureserver.net (97.74.252.185)  473.839 ms  472.853 ms
16  148.72.204.1 (148.72.204.1)  474.597 ms  474.989 ms  474.957 ms
17  * * *
18  * * *
19  * * *
20  * * *
21  * * *
22  * * *
23  * * *
24  * * *
25  * * *
26  * * *
27  * * *
28  148.72.204.1 (148.72.204.1)  483.735 ms !X * *


Tool called tracepath will not pass 148.72.204.7, command: /usr/bin/tracepath -b -l 1500 -p 443 www.ozisuzu.com.au
6:  ce-0-12-0-2.r00.sngpsi07.sg.bb.gin.ntt.net (116.51.30.90) 111.092ms asymm 10
 7:  ae-0.a01.sngpsi07.sg.bb.gin.ntt.net (129.250.2.122) 110.881ms asymm 10
 8:  xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net (116.51.27.158) 250.215ms asymm  9
 9:  148.72.204.7 (148.72.204.7)                         258.356ms
10:  no reply
11:  no reply
12:  no reply


Tried again with another called mtr, tested icmp, tcp and udp and the losses are substantial once they hop to 148.72.204.7.
If I lock the packet size to for example to 1300 and 1500, the losses are the same...
1. icmp:  /usr/sbin/mtr -c 100 -w www.ozisuzu.com.au
2. tcp:  /usr/sbin/mtr -c 100 --tcp --port 443 -w www.ozisuzu.com.au
3. udp:  /usr/sbin/mtr -c 100 --udp --port 443 -w www.ozisuzu.com.au

  6.|-- ce-0-12-0-2.r00.sngpsi07.sg.bb.gin.ntt.net   0.0%   100  111.0 111.5 110.1 183.6   7.3
  7.|-- ae-0.a01.sngpsi07.sg.bb.gin.ntt.net          0.0%   100  109.9 113.1 109.5 178.5   7.8
  8.|-- xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net   0.0%   100  255.5 259.1 255.1 330.3  12.4
  9.|-- 148.72.204.7                                 0.0%   100  258.5 258.2 257.5 268.4   1.1
 10.|-- e3.1.cr02.iad01.mtsvc.net                    0.0%   100  303.6 304.3 302.5 408.8  10.6
 11.|-- mttransit-cr02.iad01.mtsvc.net               0.0%   100  315.4 313.3 306.7 411.2  15.6
 12.|-- 148.72.32.18                                 0.0%   100  308.3 314.5 307.6 413.0  15.3
 13.|-- 148.72.32.17                                 0.0%   100  340.1 344.8 339.1 434.2  15.7
 14.|-- ae0.ibrsa0106-01.lax1.bb.godaddy.com         0.0%   100  307.7 316.7 307.5 445.5  21.0
 15.|-- ip-97-74-252-185.ip.secureserver.net         0.0%   100  482.5 487.3 482.1 551.6  13.4
 16.|-- 148.72.204.1                                 0.0%   100  475.4 476.7 474.8 530.8   7.6
 17.|-- ???                                         100.0   100    0.0   0.0   0.0   0.0   0.0
 18.|-- ???                                         100.0   100    0.0   0.0   0.0   0.0   0.0
 19.|-- ip-166-62-6-79.ip.secureserver.net           0.0%   100  474.2 477.6 472.2 551.0   9.3


  6.|-- ce-0-12-0-2.r00.sngpsi07.sg.bb.gin.ntt.net   0.0%   100  111.1 110.8 110.1 112.1   0.3
  7.|-- ae-0.a01.sngpsi07.sg.bb.gin.ntt.net          0.0%   100  110.0 111.3 109.6 136.2   3.6
  8.|-- xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net   0.0%   100  256.2 254.0 245.9 324.6  13.6
  9.|-- 148.72.204.7                                 0.0%   100  256.2 256.2 255.6 257.5   0.4
 10.|-- ???                                         100.0   100    0.0   0.0   0.0   0.0   0.0
 11.|-- ???                                         100.0   100    0.0   0.0   0.0   0.0   0.0
 12.|-- ip-166-62-6-79.ip.secureserver.net          82.0%   100  247.8 251.3 247.3 257.6   4.0


  6.|-- ce-0-12-0-2.r00.sngpsi07.sg.bb.gin.ntt.net   0.0%   100  110.4 110.8 110.2 111.8   0.3
  7.|-- ae-0.a01.sngpsi07.sg.bb.gin.ntt.net          0.0%   100  110.3 111.2 109.6 124.7   2.6
  8.|-- xe-0-0-50-0.a01.sngpsi07.sg.ce.gin.ntt.net   0.0%   100  245.9 251.5 245.9 318.3  14.3
  9.|-- 148.72.204.7                                 0.0%   100  258.2 254.2 246.2 258.7   4.7
 10.|-- ???                                         100.0   100    0.0   0.0   0.0   0.0   0.0

Danny, time to escalate to GoDaddy Support for assistance... it's their shop.

 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #40 on: Mar 23, 2020, 10:12:50 AM »
Obviously I have no idea what I am looking at with these tests, do they conclusively show that the issue is at our hosts end?

If I show them these tracerts will they be able to see what the problem is?

Thanks very much for taking the time to help with this gents.
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline Richard Puller

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #41 on: Mar 23, 2020, 11:13:17 AM »
Happy to help wherever possible Danny.  I won't answer your question as I only know enough IT stuff to be dangerous.  I'll leave it to the experts. ;D
 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #42 on: Mar 23, 2020, 11:42:53 AM »
Ok So I just spent a considerable amount of time on the phone with godaddy tech support and they had several people look at these traceroutes (they had to escalate it through the various experts in each field!)

They tell me that it is a ISP issue.

They said all the servers between starting the test until it actually gets to godaddy is an ISP issue, none of that controlled by godaddy.
He said looking at the results, the issue is starting right out of the gate and escalates from there.

Again, I am no expert here, I can only say what they told me.

Can any of the people who know a bit about this sort thing confirm or deny that this information is correct??
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline Richard Puller

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #43 on: Mar 23, 2020, 12:48:07 PM »
Danny,   In my experience a service provider will always blame someone upstream/downstream from them first up, regardless of the product.
I'm not an IT expert but I question why users on some ISP's are working OK and others aren't.
Is it an accumulation of delays starting from the  connection to the ISP and being compunded all along the chain causing a timeout?    From what I could understand from the tracert's, different ISP's use significantly different routes, hence different delays, but could it be  they all may be close to the verge of timing  out ?
I understand your position not being able to argue at a technical level. Hopefully someone can give you some more detail /information to put to Godaddy.
 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #44 on: Mar 23, 2020, 01:19:46 PM »
Guys,

You can run the test too.
Having someone at the server end to help diagnose is very helpful.

https://help.serversaustralia.com.au/s/article/How-To-Use-WinMTR-to-submit-network-diagnostics-Windows
https://sourceforge.net/projects/winmtr/

Just make sure that you have an antivirus to scan anything you download from the net.
 

 

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