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Author Topic: Connection issues with the www.ozisuzu.com.au web server  (Read 1573 times)

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Offline yvesjv

Connection issues with the www.ozisuzu.com.au web server
« on: Mar 20, 2020, 03:35:34 AM »
Hi all,

Antone else having connection issues with the www.ozisuzu.com.au web server?
In the last few days it's become hit and miss for me, it timeouts then reconnects and the cycle rstarts again.

Though ping to the server shows no drops.
I think the ip address is shared between multiple companies.
 

Offline transport

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #1 on: Mar 20, 2020, 06:07:47 AM »
yes the same
 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #2 on: Mar 20, 2020, 08:55:19 AM »
Thanks for the heads up.

I have had another gent suggest the same thing to me privately and I naturally assumed it was at his end as no one else seemed to have the issue!!

But obviously it is at our end.

We are on a shared server, that up until now has had plenty of bandwidth for those of us that are on it. Looking at the technical graphs they supply we have been well and truly within all limits 99.9% of the time.

Ill get in touch with them and see if there is something that can be done. It may be time that we have out grown our current arrangement and we need to move onto a better arrangement.
It may also be because there are so many people working at home or something along those lines, as we are on a US based server.

Either way Ill endeavor to stop it happening  :icon_thumleft:
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #3 on: Mar 20, 2020, 09:13:54 AM »
I just had a quick look at the nerdy stuff on our server and besides one tiny spike the users are well and truly within the servers limits.

However it is showing some faults over the last 7 days which Id suggest is the issue.

Ill give them a call when I get a chance and see if they can tell me why this is happening......no doubt they will blame the coronavirus  :evil6:

"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #4 on: Mar 20, 2020, 09:32:44 AM »
Ive just done a little bit of maintenance.

I need to know if it is our server erroring or if it is the current issue most of us are having at the moment where we are getting massive spikes of the ISP's getting overwhelmed.

If anyone gets an error now can you please take note of the error and post it here.

An example would be "Internal server error 500".

Thanks.
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline verden

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #5 on: Mar 20, 2020, 10:08:08 AM »
I'm getting this error when i try and connect:
An error occurred during a connection to www.ozisuzu.com.au. PR_IO_TIMEOUT_ERROR
 

Offline Jonno

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #6 on: Mar 20, 2020, 10:14:43 AM »
Worked OK for me at 1014 hrs.
 

Offline Richard Puller

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #7 on: Mar 20, 2020, 10:24:19 AM »
I've been having the same  problem for about a week. Sometimes it will connect after a long period of trying, other times it times out.   I have no difficulty connecting to other forums and my download speeds and ping times are normal.
If it does connect to the Ozisuzu forum home I then experience the same issue when I select one of the boards.   Very hit and miss.   
EG just now 0920 ( EST) it took 3 attempts before I  was connected
 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #8 on: Mar 20, 2020, 10:25:27 AM »
I've been having the same  problem for about a week. Sometimes it will connect after a long period of trying, other times it times out.   I have no difficulty connecting to other forums and my download speeds and ping times are normal.
If it does connect to the Ozisuzu forum home I then experience the same issue when I select one of the boards.   Very hit and miss.   
EG just now 0920 ( EST) it took 3 attempts before I  was connected

Did you get some sort of error code?
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline Richard Puller

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #9 on: Mar 20, 2020, 10:28:14 AM »
This is the messaage I get.

This site can’t be reachedwww.ozisuzu.com.au took too long to respond.
Try:

Checking the connection
Checking the proxy and the firewall
Running Windows Network Diagnostics
ERR_CONNECTION_TIMED_OUT

I ran Windows Network Diagnostics and this is what it tells me>



 

Offline mewgaf

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #10 on: Mar 20, 2020, 11:04:24 AM »
Hi Danny
I tried to email you, but that failed.
What I found was that if you went to thr root url the https cert was served and all ok.
But if you came directly to sub url folder from a proxy the cert was not served.
This appears to be now fixed.

Cheers
Mark
Docendo discimus
Ad meliora
 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #11 on: Mar 20, 2020, 02:40:12 PM »
Thanks for the info gents.

I’m wondering if there is suddenly an issue with the https side of things.

Mark what email address did you use?

The place is falling apart ;)
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #12 on: Mar 20, 2020, 03:05:15 PM »
Danny,

Ran a couple of tests and it is hit and miss.

Miss:
$ openssl s_client -connect www.ozisuzu.com.au:443
140078643623040:error:0200206E:system library:connect:Connection timed out:../crypto/bio/b_sock2.c:110:
140078643623040:error:2008A067:BIO routines:BIO_connect:connect error:../crypto/bio/b_sock2.c:111:
connect:errno=110


And success:
$ openssl s_client -connect www.ozisuzu.com.au:443
CONNECTED(00000003)
depth=2 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
verify return:1
depth=1 C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Domain Validation Secure Server CA
verify return:1
depth=0 OU = Domain Control Validated, OU = PositiveSSL, CN = www.ozisuzu.com.au
verify return:1
---
Certificate chain
 0 s:OU = Domain Control Validated, OU = PositiveSSL, CN = www.ozisuzu.com.au
   i:C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Domain Validation Secure Server CA
 1 s:C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Domain Validation Secure Server CA
   i:C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
 2 s:C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Certification Authority
   i:C = SE, O = AddTrust AB, OU = AddTrust External TTP Network, CN = AddTrust External CA Root
---
Server certificate
-----BEGIN CERTIFICATE-----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-----END CERTIFICATE-----
subject=OU = Domain Control Validated, OU = PositiveSSL, CN = www.ozisuzu.com.au

issuer=C = GB, ST = Greater Manchester, L = Salford, O = COMODO CA Limited, CN = COMODO RSA Domain Validation Secure Server CA

---
No client certificate CA names sent
Peer signing digest: SHA256
Peer signature type: RSA-PSS
Server Temp Key: X25519, 253 bits
---
SSL handshake has read 5382 bytes and written 403 bytes
Verification: OK
---
New, TLSv1.2, Cipher is ECDHE-RSA-AES256-GCM-SHA384
Server public key is 2048 bit
Secure Renegotiation IS supported
Compression: NONE
Expansion: NONE
No ALPN negotiated
SSL-Session:
    Protocol  : TLSv1.2
    Cipher    : ECDHE-RSA-AES256-GCM-SHA384
    Session-ID: C57586DE3DC14DFA0C943F83FEBE0955FD275163BE0C97967002B0C6730C9CD2
    Session-ID-ctx:
    Master-Key: D205D82D55C4490FA68CF9D14776117A7CF086E6541A562F6B88C87A189CDE7BAA1505D13A7FDBE4E63D818E33A7FAC2
    PSK identity: None
    PSK identity hint: None
    SRP username: None
    TLS session ticket lifetime hint: 300 (seconds)
    TLS session ticket:
    0000 - 1d 8f 5f 34 fe 8f 84 8a-12 e5 7a 44 a7 18 ba c8   .._4......zD....
    0010 - f3 c8 31 32 5e 6d 9f 84-23 7c 3d 1b 53 ee 66 21   ..12^m..#|=.S.f!
    0020 - 18 4f 13 73 5a b4 84 4c-e9 9d db 8b 82 9b 98 84   .O.sZ..L........
    0030 - 84 0d 8e 95 c0 f1 d6 8d-13 e7 a0 63 d8 28 e9 3c   ...........c.(.<
    0040 - 30 88 fb c3 b7 11 2b 58-30 88 ad 60 b6 51 bb 85   0.....+X0..`.Q..
    0050 - bd 31 0c 95 61 fb 2b 7e-8d 5d 04 64 54 f6 46 22   .1..a.+~.].dT.F"
    0060 - 8f f5 80 17 12 da 6e 6d-07 74 52 a6 65 ac 5c 31   ......nm.tR.e.\1
    0070 - e7 55 52 aa fb 61 06 3c-7f 70 28 bb 9e c4 4d 16   .UR..a.<.p(...M.
    0080 - 3f 82 66 57 4e 1d f7 3f-78 f9 9c 7c c9 f1 9c 3a   ?.fWN..?x..|...:
    0090 - f9 07 2d 96 8e bc 9f 4d-cc c6 5f a4 bb d6 12 20   ..-....M.._....
    00a0 - ee 5b 1f 0b 44 e0 6f e1-fe b0 13 37 27 ad c8 b1   .[..D.o....7'...
    00b0 - 97 bb 29 c2 dc b5 d2 dd-11 2b 30 55 5e 77 53 f7   ..)......+0U^wS.
    00c0 - fc 72 b6 85 e5 36 4a a8-26 05 a7 25 b8 d0 82 54   .r...6J.&..%...T

    Start Time: 1584676437
    Timeout   : 7200 (sec)
    Verify return code: 0 (ok)
    Extended master secret: yes
---

 
Hope that helps.

 

Offline DannyG

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Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #13 on: Mar 20, 2020, 03:43:26 PM »
I wish it did help but I am not tech savvy enough to really understand it.

I was just on the phone to our server support and he looked at the errors and he just said one shows that it didnt connect and the other shows that it did!!

However he did do quite a few server diagnostics and checks and our server is running fine and well with in its limits. We may get slow downs when there are 100 or more users online at once but that is very rare.

He checked our SSL side of things and all that is also working perfectly.

The only thing he did discover was that I had an old version of PHP software on our server so we updated that to the latest and greatest so maybe that was an issue?

He also suggested due to the nature of our forums software some users may experience issues if they do not clear their browser cache as we recently updated the software and it can cause issues.

So even though I think there must be an issue at our end (too many people having the problem for it not to be) I do ask that those of you having problems please clear your browser cache and see if that helps in any way?

Thanks for everyones patience with this while I work out whats happening!
"People will forget what you said, they will forget what you did, but people will never forget how you made them feel"

 

Offline yvesjv

Re: Connection issues with the www.ozisuzu.com.au web server
« Reply #14 on: Mar 20, 2020, 04:16:18 PM »
Do they have some sort of loadbalancer or firewall in front of the IP 166.62.6.79?
I tried to do a simple telnet test and that failed
$ telnet www.ozisuzu.com.au 443
Trying 166.62.6.79...
telnet: Unable to connect to remote host: Connection timed out


Interesting when I try it from a test site in Europe, it doesn't fail... try testing 443 (https) at
https://ping.eu/port-chk/
 

 

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