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Be warranty aware - new car buyers and pre delivery aftermarket mods/accessories
de-mac:
--- Quote from: xsm on Nov 24, 2017, 10:14:54 AM ---I thought I would post up about a situation a friend of mine has found himself in.
He bought a brand new 4X4 NP300 ute and a camper trailer to do a 12 month trip around Australia. His trip involved doing some of the outback dirt roads (Great Central Road etc). Due to this, he decided to option up the NP with aftermarket suspension lift. All arranged by the dealer and fitted pre delivery. The dealer also offered him an extended warranty which he declined.
They spent a couple of months preparing for the trip before leaving Canberra. All camper and car weights were well within limits. When in Bourke, they noticed that the chassis on the NP300 had bent. They hadn't even hit the dirt yet. The car and camper were towed back to Dubbo where everything was weighed and found to be within limits.
Warranty claim was rejected due to "aftermarket accessories fitted and external forces". It made no difference that the suspension modification was done/arranged pre delivery by the dealer. Insurance was also denied. He has been left high and dry with a $40,000 to $50,000 write off.
He came home, got his 18 year old Prado, and has now completed 16,000kms of his trip in that.
I'm not posting this to bag Nissan. Please find a "bent chassis" thread if you want to take this thread in that direction.
I'm posting this to let people know that they should have the "warranty" conversation with their dealer, and get a written warranty if they choose to have accessories or mods done pre delivery. I know that many people choose to have aftermarket mods and accessories fitted pre delivery because they believe that they will be covered by warranty.
Cheers
Martin
--- End quote ---
Nissan has the worst chassis out of the 4x4s,they have a section in the chassis rail that collects and hold water and they are known to chassis failure eg from rust and bending.Google np chassis,these were also recalled in england for this same reason.i went to a dmax as there is NO comparison with anything on the market i believe,i also have a sixwheel conversion done and also a lot of other things have been done and rest assured isuzu has not had a problem fixing my aircon and waterpump under warranty. :occasion14:
xsm:
--- Quote from: dmax449 on Nov 24, 2017, 01:13:56 PM ---Martin, I understand, and appreciate, the point that you make about warranty.
It would be helpful to know the details of the aftermarket suspension that was fitted, in order to provide context to the discussion. People want to know how and why things bend so they can avoid similar pitfalls.
--- End quote ---
The brand fitted was OME.
Edit: Don't know the particulars though.
Cheers
Martin
mux339:
What load rating was the OME package? Was the fitment of the OME package part of a GVM upgrade? Any supplementary air bags fitted?
Cheers
voids:
just had OEM suspension fitted to my MUX by ARB, speaking to the guys at ARB they assured me that everything they sell and fit does not affect warranty including the suspension they just fitted to my MUX, he said that If you break somthing on your vehicle and isuzu claim its directly a result of the After market ARB parts/ accesories then get them to put it in writing and fowaerd it to ARB and they will have to take care of it.
xsm:
--- Quote from: voids on Dec 11, 2017, 10:18:54 AM ---just had OEM suspension fitted to my MUX by ARB, speaking to the guys at ARB they assured me that everything they sell and fit does not affect warranty including the suspension they just fitted to my MUX, he said that If you break somthing on your vehicle and isuzu claim its directly a result of the After market ARB parts/ accesories then get them to put it in writing and fowaerd it to ARB and they will have to take care of it.
--- End quote ---
Thanks voids. I will pass this bit of info on to my mate although won't be in touch for a while. I guess it's a case of ARB backing up their work and reputation, something the Nissan dealer won't do, runs a mile instead. I would still be somewhat sceptical without that promise in writing though.
I assume you mean OME, not OEM.
Cheers
Martin
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