General Boards > Off Topic
Be warranty aware - new car buyers and pre delivery aftermarket mods/accessories
Magilla:
When we bought out Mux in 2015 the dealer was adamant that they would not fit any after market accessories that were not authorized by Isuzu, this guys dealer was obviously not as rigid. As to who is responsible you can take your pick, the owner for choosing the modifications, the suspension manufacturer for selling (and recommending?) suspension not suitable for the vehicle or the dealer for fitting unsuitable suspension when they have a duty of care to the car owner.
The only ones that are not responsible are Isuzu who specifically state that any modifications not approved by them will void warranty and the insurance company, as the vehicle has not been involved in an accident. But saying that I have also heard of many similar incidents where both the manufacturer and the insurance company have come to the party and covered the cost of repairs.
The OP's warning should be heeded by anybody that wants to modify their car while under warranty, this happens an awful lot.
mydmax2:
Magilla
The vehicle did have after market suspension fitted and partly because of that warrnty has been refused. It is the manufacturers perogative to refuse when anything they don't want to cover is used.
The suspension may not be the fault at all and it may be better than the OE suspension. It is easily blamed and is being blamed as the cause here, but that may not be actually true. I suspect it would not be true.
I modified my suspension to create more up travel to absorb bumps and the rear would bottom with original suspension. That would have meant I would have instant stress loading on my rear axle and chassis area.
My thoughts are: the suspension is being zeroed in on, but no one, not even the dealer or parent company has proof it is the cause.
PS.
Many Japanese based vehicles have been produced with SUB standard steel from falsely specified KOBE steel. Nissan is probably one of those companies and perhaps the steel in the chassis is Not Up To Spec, and that could be why it has bent.
If so, NEW VEHICLE is to be provided for reasons of Not Fit For Purpose.
There are quite a few Nissan NP300 getting around and some have suspension and other mods fitted and I am not aware of problems with bends in chassis, but that could change.
I understand Isuzu has been asked if their vehicles are affected. I believe the reply stated no direct KOBE STEEL is used but they are not sure if any smaller supplier uses KOBE STEEL and therefore could affect some Isuzus too. That is unknown at this stage.
Jackofjr:
I think most of us know any non genuine accessories fitted , even when fitted by the dealer will be used for a warranty rejection by IUA if at all possible , just look at the cracked guards issue everything from after market bull bars , suspension just about anything fitted to the front is used for a claim denial.
I had a discussion with the dealer principal where I bought my Dmax a few months ago , in their opinion a GVM upgrade was a very good idea and they do recommend one , we also discussed Diff drops when the GVM upgrade was fitted , they were going to recommend including one with the suspension, would it effect warranty , yep you bet it would , even though the dealer thinks it's a great idea .
If you really want to keep the warranty the vehicle needs to be completely stock std .
Magilla:
--- Quote from: mydmax2 on Nov 24, 2017, 11:13:44 PM ---Magilla
The vehicle did have after market suspension fitted and partly because of that warrnty has been refused. It is the manufacturers perogative to refuse when anything they don't want to cover is used.
The suspension may not be the fault at all and it may be better than the OE suspension. It is easily blamed and is being blamed as the cause here, but that may not be actually true. I suspect it would not be true.
I modified my suspension to create more up travel to absorb bumps and the rear would bottom with original suspension. That would have meant I would have instant stress loading on my rear axle and chassis area.
My thoughts are: the suspension is being zeroed in on, but no one, not even the dealer or parent company has proof it is the cause.
PS.
Many Japanese based vehicles have been produced with SUB standard steel from falsely specified KOBE steel. Nissan is probably one of those companies and perhaps the steel in the chassis is Not Up To Spec, and that could be why it has bent.
If so, NEW VEHICLE is to be provided for reasons of Not Fit For Purpose.
There are quite a few Nissan NP300 getting around and some have suspension and other mods fitted and I am not aware of problems with bends in chassis, but that could change.
I understand Isuzu has been asked if their vehicles are affected. I believe the reply stated no direct KOBE STEEL is used but they are not sure if any smaller supplier uses KOBE STEEL and therefore could affect some Isuzus too. That is unknown at this stage.
--- End quote ---
Yes mate, I am sure the suspension fitted was probably superior to the standard suspension but that is irrelevant in a warranty claim. Isuzu does not have to prove the aftermarket suspension was inferior in any way, just that it had been fitted and therefore contravenes their requirements of the vehicle to be only fitted with authorized accessories. I don't necessarily agree with it but understand why it is that way. If the owner can prove that other identical vehicles that had not been modified have suffered the same damage then he has a strong case to pursue it.
Carlin1983:
I’ve never brought I new car, but this has been interesting read.
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