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Quote from: PUMAPANTS on Jun 03, 2016, 11:42:16 AMjeeves01konazzCGU is a reputable insurer. all claims will have some paper work, you will have to be involved throughout the process but IF you have a broker the majority of the work is done on your behalf. One of the down falls of insuring directly with youi, budget etc. is that your on your own at claim time. if anyone has ever experienced this personally its a stressful time.Yeah. CGU claims were happy... but the IAG assessor and smash repairer were stuffing me massively around - couldn't make a decision for 2.5 weeks (1 didn't have the authority to go that high, the 2nd went on leave while a secondary quote was being made up, and the 3rd one kept wanting more and more info). Funds were in my account 36 hours after the 3rd assessor looking at it finally made a decision
jeeves01konazzCGU is a reputable insurer. all claims will have some paper work, you will have to be involved throughout the process but IF you have a broker the majority of the work is done on your behalf. One of the down falls of insuring directly with youi, budget etc. is that your on your own at claim time. if anyone has ever experienced this personally its a stressful time.
No it wasn't 3 quotes. It was 3 assessors.Long story short.Bought x-trail 3.5 years ago for $32k d/a with extras (price was unheard of on the forums - i got very lucky as the lowest price for the diesel was $38k and RRP was $41.7k). I had some accessories that added to the value (bash plate, lift kit, uhf, tow bar etc.). So at the most recent renewal... agreed value was lowered by CGU to $30.75k You can see why they were a bit cranky, as my policy was agreed value they would have to pay out.After the 'flooding' incident, it got towed to the biggest auto repairer/assessor in Canberra. It was clearly a write-off, and the guys simply didn't have time to quote on it. One IAG assessor was like, yeah, get me a basic quote, about half way, then we'll write it off (he was the most senior assessor in NSW/ACT). His boss's boss wasn't happy, so it went back for more detail quoting. Then they added a bit more + extras (the repairer was pissed, knowing it was a write off and spending time dealing with it). By this time, the senior assessor had gone on holidays and some dude from Sydney was down. He wanted more details again.. and in the end another quote, but then he went back to Sydney and a third assessor was brought in from IAG, after I complained to my broker. Even claims said this was getting ridiculous. Anyway, payment was processed an hour after verbal confirmation from the assessor.Still insured with Affinity/IAG, as my insurance wasn't that greatly affected, and was cheaper than my online quotes. Paying about $1700 now, and added windscreen + car hire this time round.